January 10, 2017 - Call Center Software in the Cloud

How to Measure and Optimize First Call Resolution

Call Center Productivity, Call Center SoftwareBy Heather January 10, 2017

Symon Edmonds – January 10, 2017 How to Measure and Optimize First Call Resolution with Call Center System First Call Resolution (FCR) is a crucial metric for a call center, and potentially more so for its clients. The sooner a customer’s problem is resolved, the happier everybody is. The customer no longer has their problem,…