Contact Center Overview Dashboard
Real Time view to your Contact Center performance
See agents activity, Active Calls
SLA and other important metrics on a single screen
Listen to live calls right from the main dashboard
Real Time view to your Contact Center performance
See agents activity, Active Calls
SLA and other important metrics on a single screen
Listen to live calls right from the main dashboard
It is very crucial to record and surveil the accomplishment rates of your call center since the quality of work affects the influx of sales and profit. In order to keep track of business, a highly effective organizer is a business dashboard. For a call-center company, a performance dashboard can easily be designed using MS-Excel.
Key performance indicators
In order to monitor company’s service quality, we need certain criteria to judge the work efforts on, and these indicators incorporated with call center dashboard from Nectar Desk call center KPI dashboard.
The main KPI for surveilling performance include:
Timetable for call center dashboard observation
The call center KPI dashboards are used to keep a record of service quality levels for whatever length of time you wish. Results can be generated on a weekly, monthly or multiple-monthly bases.
The easy and structured excel model for business dashboard has three sections: the primary dashboard sheet, the input data and the computation part. Use these steps to set up your own organized record of performance: