Interval Report
Break your call center data into 15, 30, or 60-minute intervals to spot volume patterns, staffing gaps, and peak hours with precision.
Nectar Desk's interval report breaks call center data into 15, 30, or 60-minute blocks, showing call volume, service level, abandonment rate, average handle time, and agent utilization per interval — so supervisors can identify peak hours and optimize staffing with precision.
What the Interval Report Shows
Call Volume by Interval
See exactly how many calls arrived in each 15/30/60-minute block throughout the day.
Service Level by Interval
Track whether you met your service level target in each time block — not just daily.
Abandonment Rate Trends
Identify specific time windows where abandonment spikes so you can add staffing.
Average Handle Time
See how AHT varies across the day — morning vs. afternoon vs. end-of-day patterns.
Agent Utilization
Track how much of each interval agents spent on calls vs. idle or in wrap-up.
Staffing Optimization
Use interval data to right-size your schedule and eliminate over- and under-staffing.