Predictive Dialer

Predictive dialer

Here’s How Predictive Dialer Works

The Nectar Desk’s predictive dialer works with the help of advanced algorithms. So, it optimizes call center efficiency. In fact, the tool automatically dials a list of phone numbers and uses predictive algorithms. It checks when an agent will be available to take the next call. By monitoring average call duration and agent availability, the system regulates the dialing rate to provide minimal waiting time between calls.

For instance, when a live person answers, the dialer instantly connects the call to an available agent. It can also detect busy signals, voicemails, and disconnected numbers. Thus, guaranteeing that agents only engage with live customers. This intelligent process not only maximizes agent talk time but also significantly increases the number of successful connections. Thereby, the predictive dialer boosts overall productivity and customer engagement.

Increases the number of calls handled per hour.

Reduce downtime in your call center efficiently.

Use advanced algorithm to reach live customers.

Personalize interactions with the help of CRM.

Optimize the time distribution of your agents.

Provide detailed insights into call performance.

Power Dialers Vs. Predictive Dialers

Power dialers and predictive dialers are both useful tools but they work differently. Power dialers call only when agents are free, giving agents full control. So, they are the best choice for closing new leads. On the contrary, predictive dialers use smart algorithms to call even when agents are busy. Therefore, they help manage existing customers and take control away from agents.

Both systems give agents customer data and can connect to cloud services. In fact, predictive dialers are highly efficient. They skip answering machines and voicemails, significantly saving your time. In that way, agents only talk to live customers. They also use CRM data to route calls smartly, speeding up lead checking and providing quick help to customers. Predictive dialers can also route calls to virtual assistants. Thus, you will be able to improve overall contact center working performance.

Powerful alone,
but even better with: