Caller ID Masking
- Keep your number hidden
- Stay compliant with privacy regulations
- Show your Caller ID without porting number to Nectar Desk
Here’s How Caller ID Masking Works
The information you get from the phone number identifier is simple and easy to understand. Call ID is a basic feature of telephone systems that gives you area codes, phone numbers, and the location of the one calling the company. Nectar Desk caller ID masking relies on phone number identification technology of a specific geographic location. Therefore, it sends a distinct code related to the number via digital, multi-frequency tones to track the phone ID. Additionally, the caller ID masking is efficient call management for both businesses and callers alike.
Ensure caller privacy with hidden phone numbers.
Reduce the risk of spoofing and phishing attacks.
Utilize efficient call tracking and analytics features.
Display specific numbers or branded information.
Prioritize and efficiently routes incoming calls.
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Increase Your Call Center Efficiency
One of the most helpful tools in Customer Relationship Management (CRM), Caller ID Masking is particularly useful in three stages of customer interaction. Before the interaction, callers are identified, routed, and masked inside the IDs call center. During the interaction, auto screen pops and CTIs help provide a better experience to callers. After the interaction, new numbers related to the caller are acquired and saved in the database and CRM software of the call center.
As the technology is only as good as the outcome it provides. So, you need to maximize the use and efficiency of call ID masking. Update your databases regularly. Remove unnecessary data to have more storage options. Follow up and be up-to-date with your clients and customers. Record all their personal numbers. Use call center software and other business applications to automatically update your clients’ information and synchronize them with your computer.
Powerful alone,
but even better with:
