Call Workflow Audit
Track every step in a call's journey — IVR selections, queue wait times, transfer paths, and agent actions — to identify and fix workflow gaps.
Nectar Desk call workflow audit traces the complete path of every call from first ring to resolution — recording IVR key presses, queue hold durations, transfer chains, and agent dispositions. Supervisors use audit logs to identify misroutes, long hold events, and compliance gaps.
End-to-End Trace
See the full journey of every call: IVR selections, queue entry, transfers, and final disposition.
IVR Path Logging
Record every DTMF key press a caller makes inside your IVR menu for self-service performance analysis.
Transfer Chain View
Track every agent-to-agent or queue-to-queue transfer to identify misrouting patterns.
Compliance Evidence
Workflow audit logs serve as tamper-evident compliance evidence for regulated industries.