Easy to start
Works in Chrome browser
Fully detailed Session History
Q&A History from agent’s scripts
Integrated within Screen Pop
With the right call center script, you will involve your agents in meaningful communications with callers, while improving positive customer experience.
Effective feature: most beneficial function is that the last viewed pages and the history of all the conversations with the script are automatically stored in a separate ticket. Therefore, if a client calls back, or a call is diverted to the other operator, the script will be in the same place as it was finished formerly.