Nectar Desk is a reliable and up-to-date SaaS solution for handling inbound and outbound calls with a set of useful features for reporting and analytics. We deliver comprehensive call center software that can be set up in minutes and will be a great integration to your Insightly account.
The integration takes only a few clicks and provides you with an avalanche of new possibilities to improve your customer service and outcomes. Scroll down and learn more about how to take your call center to the next level together with Nectar Desk and Capsule integration.
Full contact center functionality inside Capsule.
Capsule is a powerful CRM software solution designed to help companies manage and optimize supplier engagement and collaboration. Capsule offers a number of tools and features to improve supplier relationship management.
Thanks to the integration with the Nectar Desk platform, Capsule users boost their work productivity and perform much more efficiently.
Make calls and send SMS straight from the Capsule interface using the Nectar Desk Chrome extension
Nectar Desk and Capsule integration offer you an amazing option to make calls and send SMS to your customers worldwide directly from your Capsule account. There is no need to switch over numerous tabs and windows. It takes only a few clicks to set up the Nectar Desk Chrome extension and make your working performance much more efficient and effective. You will get an intuitive interface and new opportunities for your business immediately after integrating your Nectar Desk and Capsule accounts.
Automatically Log Every Call and SMS Associated With Capsule Deal or Contact
Due to Nectar Desk integration with Capsule, you will be able to automatically log different types of calls and SMS as a custom activity into Insightly as a note in a few seconds. Then it allows them to review their details and see the results of conversations with clients. This information includes the customer`s phone number, the number in the Nectar Desk account, the agent responsible for the call, the time and date when the call was initiated, its duration, and the call recording URL. Moreover, there is an option to сreate and download detailed reports including information from Capsule.