Use Nectar Desk as a VanillaSoft alternative
We support all teams, be it one agent or over one hundred. No matter how large or small your team is, we guarantee you our top level of software performance as well as access to features you will be delighted with.
|Price||from $50/user/mo||from $80/user/mo|
|Advanced Agent Analytics|
Nectar Desk can be a great alternative to VanillaSoft. Our cloud-based software will provide you with everything VanillaSoft gives you and even more. All you need to do is to fill out a simple form and you are up and running. There are all the standard features included in VanillaSoft such as an IVR system, CRM, computer telephony integration (CTI) capabilities, automated dialer, as well as advanced agent analytics to manage agent performance. Our CTI technology also provides you with effortless call monitoring, recording, and tracking to make sure not one call detail record goes missing. Moreover, we offer additional tools for WhatsApp and Facebook Messaging to keep in touch with much more prospects. You can easily integrate your account with Zoho, ActiveCampaign, Zendesk, Salesflare, amoCRM, Pipedrive, Shopify, Vonigo, Salesforce, or Zingtree. These integrations are really helpful for the efficient working performance of your agents.
Our solution enhances handling calls, responding to emails, SMS, and live chat from one single place. There is no need to install or download anything. You get handy tools for working just in a few clicks. It becomes easy as ABC to create a Nectar Desk account and connect to your users with our software globally due to our Facebook integration and WhatsApp Business solution. You get convenient built-in tools such as automatic messages, templates, internal notes, and so on. It becomes possible to perform live chat messaging with your customers even without a website. Agents will assist customers across multiple channels and respond to messages directly from the Nectar Desk. The automatic call distribution features will get take a workload off of your staff. In addition, it also makes sure that your inbound dialers will be put in touch with the right agent at your call center or call center company.
Your business will see noticeable growth in efficiency when you start using our fancy analytics dashboard. You can monitor and analyze the activity of your call agents in real-time, and make informed business decisions based on precise data. This way you can make sound operational decisions about staffing, and call process in a short amount of time. Call center management software with analytics is hard to come by and gives you a great alternative to VanillaSoft. The best thing is that you will get a fully-functioning call center with an intuitive interface immediately after paying your plan. We do not charge for additional features and have reasonable pricing. Being a great call center software, Nectar Desk will be able to crucially reduce costs for inbound calling and outbound calling. This reduction in cost is further realized with a larger call center company as the savings come per agent. You will be able to save over $4,000 each year! Nectar Desk is bar none, the best choice for a call center software solution. Don’t wait any longer and choose Nectar Desk today.
Nectar Desk Price Comparison
No matter how large or small your team is, be it one agent or over one hundred you can take advantage of all the features in our solution.
Nectar Desk Call Center Software in the Cloud gives you access to all the great features immediately in your account after payment for your account. The price starts at $50.00 per agent monthly. There is an option to add as many agents as you need.
Nectar Desk has special offers for our clients! You can have up to 20% off and save hundreds of dollars if you choose bills for 3/6/12 months.
So, once you paid for your plan, you unblock the whole set of great Nectar Desk features including:
- Fully-functioning Call Center
- Business SMS
- Live Chat
- Ticketing system
- Preview Dialer
- Integrations and click-to-call
Here you can find much more tools for your call center management such as CRM, Queues, Business Hours, Activities, and so on. Explore Nectar Desk Features and deliver an impeccable customer experience!
Nectar Desk Call Queue System
Manage your waiting calls efficiently thanks to our call queue feature.
Our Call Queue System puts limits on waiting time or number of calls in the queue as well as offers a callback option for the best experience. It is also possible to create a VIP key for your priority callers so they don’t need to wait.
You can configure Call Queue to procure information on operating hours, billing data, and even specific accounts. All information is based on the prompts which the clients enter. It will allow you to monitor all your customers’ experience working with your software. This feature significantly reduces waiting time for both clients and agents. So, call queuing is an effective way to improve your call center management.
Nectar Desk Integrations
Being a reliable VanillaSoft alternative, we offer you a great variety of integrations in order to get everything you need and make the most of up-to-date CRM solutions.
Nectar Desk client’s testimonials
We are, and we allways will be, small enough to care but big enough to provide you with a solid and feature-rich customer care sollution. Over one hundred clients trusted NectarDesk with their Cloud Call Centre. Join them
|“||About 30% of our business comes from over the phone, so Call Center Software plays a crucial role in our operations. Our agents are located in 3 different countries, so monitoring and quality control was not an easy task until we switched to Nectar Desk. Now it doesn’t matter whether you have your team next to you or they are thousands of miles away||”|
|“||We are a global SAAS business with clients and employees across the globe. Nectar Desk enabled us to manage all phone-related operations under one hood. When we first saw that you can buy a local or toll-free number in 5 seconds we couldn’t believe it. We are a very happy client and suggest for everyone to move their call operations to Nectar Desk||”|