Computer Telephony Integration(CTI)
The most modern calling system for handling service calls.
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Handle All Your Calls Under One Single Interface
Easily Get Info
about Your Clients
about Your Clients
Your agents can get important details about a client in a few seconds with Nectar Desk's Pop-Out feature. It automatically displays customer information when an incoming call is received.
Don't switch
between different tabs
between different tabs
Our platform provide you with CTI and other useful tools in your Nectar Desk account. Manage all your interactions in a single interface without a need to install additional hardware or apps.
Keep Customers'
Data in One Place
Data in One Place
Our cloud-based CRM system allows you to collect and keep contact details in one database. Add specific tags, organization names and other things to provide efficient communication.
Get a Computer Telephony Integration with a Full Suite of Tools
Set up your business with a full package of services for call centers from Nectar Desk.
Increase Productivity &
Track Your Performance
Nectar Desk offers a comprehensive solution. Integrate SMS, live chat, and social media messages into your account. Additionally, you can use different dialing features, ACD, IVR, and more to efficiently manage your calls.
Our software also provides advanced analytics where you can track call queues, agents’ performance, and contact activities in your Nectar Desk’s account.
Check out
our integrations:
Look No Further than Nectar Desk
We offer computer telephony integration with a suite of features to increase your efficiency.
FAQs about Computer Telephony Integration
What is computer telephony integration (CTI)?
Computer telephony integration (CTI) is a technology that connects telephony systems with computer systems. It allows coordinate calls in contact centers. Besides, the Nectar Desk platform provides additional features such as screen outs, click-to-dial, and automated call routing. This helps increase the efficiency and effectiveness of call center operations.
How does CTI improve customer service?
CTI provides agents with instant access to relevant customer information, reducing call handling times, and increasing personalized interactions. Features like screen pops provide agents with all necessary data at their fingertips as soon as the call connects.
What are the key features of Nectar Desk's CTI solution?
Nectar Desk’s CTI solution includes click-to-dial, screen pops, automated call routing, call logging and recording, and integration with CRM and Help Desk systems. These features optimize call handling processes and increase overall efficiency.
Can CTI integrate with existing CRM system?
Yes, Nectar Desk’s CTI solution is created to integrate effortlessly with popular CRM systems. This integration synchronizes all customer data between two platforms.
How does CTI increase agent productivity?
CTI automates routine tasks such as dialing numbers and getting customer information. This automation reduces the time agents spend on manual tasks. So, it allows them to focus on resolving complex issues and handling more calls.
What are security measures in Nectar Desk?
Nectar Desk’s CTI solution includes reliable security measures to protect customer data and provide compliance with industry standards. These measures include data encryption, secure access controls, and regular security audits to safeguard against unauthorized access and data breaches.
You can get your Nectar Desk account with 50+ features & integrations for just $50 per month.
We don`t charge any extra payment for integrations or additional features.