Computer Telephony Integration (CTI)
Handle all your calls under one single interface. Nectar Desk CTI connects your phone system with your CRM so agents have all the context they need the moment a call arrives.
Nectar Desk CTI (Computer Telephony Integration) delivers screen pops, click-to-dial, and automatic call logging — synced in real time with Salesforce, HubSpot, Zendesk, Pipedrive, Zoho, and 20+ other CRMs. CTI is built into every Nectar Desk plan at no extra cost.
Get a Computer Telephony Integration with a Full Suite of Tools
Nectar Desk CTI eliminates manual call logging, reduces handle time, and gives every agent a complete customer view before they say hello.
Screen Pops
Automatically display the caller's CRM record the moment a call is connected — name, company, open tickets, and call history.
Click-to-Dial
Call any number in your CRM, helpdesk, or browser with a single click. Eliminate manual dialing errors and save time on every call.
Automatic Call Logging
Every inbound and outbound call is automatically logged to your CRM with duration, outcome, recording link, and agent notes.
CRM Integration
Native two-way sync with Salesforce, HubSpot, Zendesk, Pipedrive, Zoho CRM, Freshdesk, and 20+ other systems.
Call Disposition Codes
Agents can tag call outcomes in one click — hot lead, callback, resolved, escalated — with data synced to your CRM in real time.
Unified Agent Desktop
Voice, SMS, email, and live chat in one browser-based desktop. Agents never need to switch tools between interactions.
Look No Further than Nectar Desk
Nectar Desk CTI is built into every plan — no extra modules or third-party middleware required. Configure your CRM connection in minutes from the admin dashboard.
- Zero-code CRM integration setup
- Screen pops on inbound and outbound calls
- Automatic ticket and activity creation
- Bi-directional data sync — CRM ↔ Nectar Desk
- Call recording links stored directly in CRM records
- Works with remote and distributed agent teams
Ready to Connect Your Phone System to Your CRM?
Start your 7-day free trial. No credit card required. CTI setup takes under 5 minutes.