Introduce Caller to another agent
Transfer calls within Nectar Desk or to external phone number
Call Transfer is a telecommunications tool by Nectar Desk, which empowers a user to move a call and allocate it to another phone handle or operating console. This is done with the help of a relocating button that dials the call to the needed location.
This software consists of two different types:
Warm Call Transfer
When your agent can dial a phone number and directly commune with the operator who dealt with the customer before transmitting the caller over to them, it is known as Warm Call Transfer.
A suitable example, when a virtual receptionist handles a phone call to notify the caller, who has previously attempted to reach the call center/office by himself.
Cold Call Transfer
Contrary to Warm Call Transfer, Cold Call Transfer is not direct real-time communication, rather is when there is data transfer to the caller. It takes a phone call on a specific number if its caller has previously hung on.
You have the flexibility to guide your agents on which method they are to use in which situation.