Call Karma Help

Call Karma

Call Karma Help

Short how-to videos for the Call Karma contact center — from the first user to an AI voice agent.

The Call Karma knowledge base is a video school of setup how-tos. Start the first-hour path, search by task, or browse a section.

First hour

Open your first Call Karma workspace

Seven short videos: welcome, add a user, route a number, set hours, create a queue, build an IVR, then create an AI voice agent.

Start the path
  1. 1Welcome to the Call Karma knowledge base0:44
  2. 2Add a user1:56
  3. 3Add and route a phone number2:06
  4. 4Set business hours1:34
  5. 5Create a call queue1:20
  6. 6Create an IVR menu2:12
  7. 7Create an AI voice agent2:07

Browse by topic

Getting started

A short welcome and how to add your first user.

2 videos

Call routing

Queues, IVR menus, extensions, numbers, hours, and recordings.

8 videos

Campaigns

Power dialer and bulk SMS campaigns.

2 videos

AI

AI voice agents and the AI chat bot.

2 videos

Agent setup

Dispositions and custom agent statuses.

2 videos

Account settings

Workspace defaults and notification rules.

2 videos

Messaging

WhatsApp, Facebook, Instagram, live chat, and canned replies.

3 videos

Ticketing

Ticket inboxes and email templates.

2 videos

CSAT

Voice CSAT surveys and send rules.

2 videos

For agents

Dialpad, team chat, and the AI Assistant.

1 video

Developers

Integrations, webhooks, and API keys.

3 videos

Schedule your personal demo with our team

Or open the booking page directly →