Create a call queue
In this video
- Open Settings > Queues and click Create Queue.
- Enter a queue name and choose a ring strategy.
- Set the queue priority and a maximum wait time.
- Optionally choose an overflow group, then save the queue.
Where to click
Queues Create Queue
Transcript
Read the narration
Open Settings, then Queues, and click Create Queue. Give the queue a name, choose a ring strategy, set a queue priority and a maximum wait time, and optionally pick an overflow group for callers who wait too long.