Call routing
Queues, IVR menus, extensions, numbers, hours, and recordings.
How to create queues, IVR menus, extensions, and phone-number routing in Call Karma.
Create a call queue
Create a call queue by giving it a name, a ring strategy, a queue priority, a max wait time and an optional overflow group.
1:20
Configure a call queue
Edit a queue to set its ring strategy, music on hold, welcome message, wait and overflow options, members, priority, announcements and business hours override.
2:24
Create an IVR menu
Create an IVR menu with a welcome message, timeout and retries, then add the key-press options that route callers to queues, agents and other targets.
2:12
Create an extension
Create a 3 or 4 digit extension with a label that rings an agent's SIP endpoint or an external phone number.
1:10
Add and route a phone number
Add a phone number you already own, then set its call routing, SMS routing and assigned outbound caller ID.
2:06
Set business hours
Set your timezone, weekly schedule, after-hours action and the statutory holidays you are open on.
1:34
Upload a recording
Upload an MP3, WAV, OGG, M4A or AAC file of up to 50 MB with a name and category, for use in IVR menus, queue hold music or voicemail greetings.
1:04
Set up SIP forwarding
Route outbound calls through an external SIP gateway: turn forwarding on, set the SIP destination and transport, and choose which SIP headers to send.
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