1. 1
   Welcome to the Call Karma knowledge base

   A short overview of the how-to videos, from call routing and campaigns to the AI voice agent and AI chat bot.

   Dashboard · 0:44

2. 2
   Add a user

   Create a user with a name, email, password and role, then edit their settings, view their overview and assign them to queues.

   Administration > Users > Add User · 1:56

3. 3
   Add and route a phone number

   Add a phone number you already own, then set its call routing, SMS routing and assigned outbound caller ID.

   Settings > Phone Numbers > Add Number / Edit · 2:06

4. 4
   Set business hours

   Set your timezone, weekly schedule, after-hours action and the statutory holidays you are open on.

   Settings > Business Hours · 1:34

5. 5
   Create a call queue

   Create a call queue by giving it a name, a ring strategy, a queue priority, a max wait time and an optional overflow group.

   Settings > Queues > Create Queue · 1:20

6. 6
   Create an IVR menu

   Create an IVR menu with a welcome message, timeout and retries, then add the key-press options that route callers to queues, agents and other targets.

   Settings > IVR Menus > Create Menu · 2:12

7. 7
   Create an AI voice agent

   Create an AI voice agent that handles inbound calls, with its greeting, system prompt, voice and language, escalation routing and advanced options.

   AI Voice Agent > Voice AI Agents > New Agent · 2:07

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