Call Karma Help
Account settings
Workspace defaults and notification rules.
Configure Call Karma general settings and notification alerts.
Configure general settings
Set contact-center defaults: agent status after login, default SMS sender, auto-status, after call work, SLA, country code, duplicate contact handling, text-to-speech voice, AI integration key and contact table columns.
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Set up notifications
Choose in-app message alerts, allow browser pop-ups in Chrome, set global limits such as quiet hours, and tune each notification type and its threshold; see sent alerts in Alert History.
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