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Ticketing
Ticket inboxes and email templates.
Set up ticket inboxes and reusable ticket email templates.
Set up ticket inboxes
Set up a ticket inbox: ticket numbering, sender display name, optional Postmark server, assigned agents and inbound email forwarding, then add more inboxes.
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Create a ticket template
Create a reusable ticket email template with a title, optional subject, inbox and CC, a formatted body and contact placeholders.
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