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CSAT
Voice CSAT surveys and send rules.
Create a voice CSAT survey and configure sampling, cooldown, and keypad digits.
Create a CSAT survey
Create a voice CSAT survey with a name, ring group, caller ID, exclusion rules, welcome message, up to 5 questions and a thank you message.
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Configure CSAT survey settings
Choose when CSAT surveys are sent, set the cooldown period and sampling rate, low-score email alerts and the Yes/No/Skip keypad digits.
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