Create an IVR menu
In this video
- Open Settings > IVR Menus and click Create Menu.
- Add a welcome message and set the timeout and retry count.
- Add key-press options that route to a queue, an agent, or another target.
- Save the menu, then assign it on a phone number when you are ready to go live.
Where to click
Create IVR Menu Menu options
Transcript
Read the narration
Open Settings, then IVR Menus, and click Create Menu. Record or type a welcome message, set the timeout and how many times the menu retries. Then add key-press options that send callers to a queue, an agent, or another target.