Create canned responses
In this video
- Open Conversations > Conversation Templates and click New Template.
- Enter a title and choose SMS, LiveChat and/or WhatsApp.
- Write the message body and insert contact placeholders, then save.
Transcript
Read the narration
Open Conversations, then Conversation Templates, and click New Template. Give the canned response a title, choose the channels it is available in — SMS, LiveChat, WhatsApp — write the message body, and insert contact placeholders.