Set up the AI chat bot
In this video
- Open Settings > AI Bot and turn the bot on for SMS and live chat.
- Set the bot name, model and instructions.
- Choose auto-assignment channels and auto-resolve triggers.
- Configure after-hours handling, then save.
Where to click
AI Bot settings
Transcript
Read the narration
Open Settings, then AI Bot. Turn the bot on for SMS and live chat. Set its name, model and instructions, choose which channels auto-assign to the bot, configure auto-resolve triggers, and decide how it should behave after hours.