Configure CSAT survey settings
In this video
- Open CSAT Survey > CSAT Settings.
- Choose when surveys are sent, plus the cooldown and sampling rate.
- Set low-score email alerts.
- Map the Yes, No and Skip keypad digits, then save.
Transcript
Read the narration
Open CSAT Survey, then CSAT Settings. Choose when surveys are sent, set the cooldown period and sampling rate, turn on low-score email alerts, and map the Yes, No and Skip keypad digits.