Call Karma HelpAccount settings
Configure general settings
In this video
- Open Settings > General Settings.
- Set login status, default SMS sender, auto-status and after-call work.
- Configure SLA, country code and duplicate-contact handling.
- Choose the text-to-speech voice, AI integration key and contact table columns, then save.
Transcript
Read the narration
Open Settings, then General Settings. Set the agent status after login, default SMS sender, auto-status, after-call work, SLA, country code, how duplicate contacts are handled, the text-to-speech voice, the AI integration key, and which columns appear on the contact table.