Which Network Powerful for VoIP: WiFi or Ethernet?

First, check my post here if you’d like to know more about VoIP. As we dawn for days where we need super-fast internet speeds to support the Voice over Internet Protocol (VoIP) processes in the contact center, it’s good to understand which network offers a seamless, reliable and flexible performance.

The demand for computer telephony integration software (CTIs) in the office that allows mobility and flexibility in the workplace is rising, and managers are eyeing on wireless capabilities to support these integrations. Ethernet over the past couple of years has proven its stability by providing reliable and robust internet speeds minimizing downtimes.

Various technicalities define which network can power your VoIP phone software better, but I’ve made it simpler for you. Let’s see which platform is ideal for VoIP.

VoIP Phone System – Wired or Wireless

Challenge #1: Audio Quality

What is distinctive with VoIP is that you need the highest audio quality delivered in real-time for a smooth interaction between the agents and the prospects. VoIP is a computer telephony integration software that is sensitive for your call center because you need nothing less than the best audio quality as those witnessed in PSTN systems.

And because the WiFi system competes with other traffic in an already crowded web space, often we are disillusioned by voice interruptions, system noise, and delayed responses. The wired system anchors on a physical connection to a particular network thus providing high internet speeds and reliable network leading to better audio quality.

Winner: Wired

Loser: Wireless

Challenge #2: Real-Time Delivery

VoIP services supported by wireless systems demands that your firm give precedence to its processes. Otherwise, the connections will be hampered by delays and unintended call disconnections. The wired network dedicates a particular bandwidth to your VoIP systems through its QoS providing you with decent connections throughout the day regardless of the call volumes. This means that your voice connections will go uninterrupted and transmissions occur on a real-time basis.

Winner: Wired

Loser: Wireless

Challenge #3: Mobility and Neatness

We’re all dreaming of an office where agents can work around the room while conversing with clients. We even want to handle clients while we’re driving or while undertaking other chores. But the stakes are high. Computer telephony integration software of a hosted call center allow you to do this. Wireless networks require you to install IP phones and computers without the need of cables running across the aisle. A wired system demands you to stick with your desk in order to handle calls. The system also clutters the office with dozens of networking cables.

Winner: Wireless

Loser: Wired

Challenge #4: Security & Costs

For obvious reasons, WiFi systems are very vulnerable while Ethernet permits robust encryptions over its network. It is cheaper to deploy wireless integrations and the wired. This is because of costs associated with the purchase of new devices and installation costs.

Security

Winner: Wired

Loser: Wireless

Costs

Winner: Wireless

Loser: Wired

3 Factors Determining Quality of VoIP Services

1. Latency

This defines the process of audio encoding and speed of data packets as it traverses the internet. Latency is vital in user-to-user interaction and does not affect sound quality.

2. Jitter

When data packets are received with a variation in delay, we call it jitter. It results to poor quality audio translating to choppy voice.

3. Packet Loss

Computer telephony integration software use User Datagram Protocol (UDP) meaning that delayed packets, packets containing errors and those that don’t arrive at the destination are automatically discarded.

A reliable VoIP phone software requires you to have a network that ensures low latency, jitter, and no data packet loss. Our IT technicians and Nectar Desk can carry an analysis of your network systems to determine which one is ideal for your situation. If you need any information about CTIs and other related services, hit the contact buttons below.