Want the Socializing in Your Call Center to Stop? Think Again!
If you’re struggling to stop the chatter happening amongst your agents you are not alone — but have you stopped to consider the fact that the socializing may actually be benefiting your call center software?
Here are just a few reasons why not only allowing — but encouraging — your staff to socialize is better for your call center:
With Call Center Software New Agents Will Have A Quicker And Easier Transition
Learning the ropes at a new job is not easy, and research has shown that fellow colleagues actually have more of an impact on new hires than management. The majority of the information new staff members absorb and learn will come directly from other employees, so the more contact the better.
When the opportunity for seemingly wasteful chit chat presents itself, employees are more likely to share tips and tricks that will help new employees to succeed, thrive, and have an easier transition into their new roles. For example, there may be a tip related to saving time with the new call center software that was skipped over during training.
Socializing Leads to Friendships
Many of us spend the majority of our lives working, so doesn’t it make sense to try and make that a friendly and positive environment? When employees are encouraged to socialize and make friends at their workplace, going to work becomes less of a chore.
With the help of call center software all your staff will look forward to their breaks and be spending their days surrounded by people like genuinely like.
Happier Employees are More Productive
Countless studies have shown that happy employees are more productive employees. Productivity is essential to the success of any call center software, and there is a lot more to being efficient than having the latest and greatest call center software. You need to consider the people who are actually using the tools and encourage them to be positive contributors to the overall success of the business.
When employees are happy, they are naturally more motivated and committed to jobs. Allowing employees to socialize during work hours is one aspect that is shown to increase their overall happiness, so don’t take this one lightly!
Call Center Software Promotes Higher Retention
It’s quite common for call centers to have high retention rates, and most managers are eager to try anything they can to lower the impact of this constant source of frustration. When employees socialize, they not only develop genuine friendships and feel happier, but they are more aligned with the corporate culture.
When management and employees alike are encouraged to socialize, everyone is more engaged with the company as a whole. Engaged agents are more likely to stick around because they feel a real connection to their employer.
Nectar Desk’s call center software is the ideal solution for a call center of any size. They offer the most affordable and complete SaaS solution for handling all inbound and outbound calls.