Everything You Need To Know About Cloud PBX
For decades, businesses have embraced the use PBX (Private Branch Exchange) systems to streamline communications within and out of their premises. Traditional PBX is typically a private network where it comprises of a physical cable-based network connecting employees and some external lines. The system requires the onsite installation of expensive hardware.
Businesses must incur pay-per-minute costs since they are ‘renting’ time from the service providers. The rapidly growing PBX cloud is replacing the chunks of telephone cables with cloud technology allowing businesses to subscribe for packages depending on their usage and capacity.
Why Cloud PBX
Voice over IP (VoIP) technology allows the routing of calls and data recording without the use of any cables. While businesses can set up their VoIP PBX cloud systems on their premises, the costs associated with the initial purchase, installation, and maintenance of the servers are onerous. On the other hand, hosted VoIP or PBX cloud solutions do not require onsite installations, and everything relating to upgrades and maintenance is carried out by the service provider.
So, when it comes to costs, versatility, and efficiency PBX ACD takes it home. ACD is an acronym for automatic call distribution, and it plays a very crucial role when it comes to connecting the internal resources of the company to outside callers. It is designated for accepting, queuing, and directing calls in high volumes. Coupling ACD and PBX together allows a business to take advantage of the capabilities, versatility, and flexibility coming with a telecommunication system that uses both application and switch systems.
Economies of Scale
What makes PBX cloud services affordable and efficient? Instead of bunching all their services in one monolithic system, PBX service providers apportion their servers in different geographical areas thus minimizing downtimes. Because they have servers in different jurisdictions, they can easily access a bigger customer base than the providers offering onsite PBX services.
What about when you want to scale up or down? A PBX on cloud service truncates and adds communication ‘lines’ through a web portal. Businesses can unlimitedly add or reduce phone lines and extensions without facing problems imposed by the traditional PBX systems’ hardware.
Reliability
With PBX cloud service, organizations don’t have to worry about disruptions brought by disasters such as storms which may destroy not only the communication lines but also cause power outages which result in loss of crucial data. During power outages or any other phenomenon that may interrupt communications, cloud PBX solutions provide revolutionary data backup services.
Effortless Reconfigurations
Businesses may want to relocate their offices or even shift equipment from one department to another. With traditional PBX ACD, such relocations would prove costly regarding time and outsourcing experts to reconfigure the entire system. But with your PBX in the cloud, you can move and relocate whenever you want; you can add or subtract the phone systems without being fraught by the technicalities of reconfiguring your systems.
Aside from the superior features presented by PBX cloud services, it is good to note that this cloud system has all the standard features present in a traditional PBX. For instance, users can take advantage of features such as find me, call screening, transcription, auto-attendant, etc. which are only found on the PBX cloud. The next time you are searching for PBX cloud solutions, Nectar Desk provides you with an incredible service. Whether you are making general inquiries or you’re into signing up for a cloud PBX service, our company has all that you need.
