Create a custom agent status
In this video
- Open Settings > Agent Statuses > Custom Statuses and click Add.
- Enter a name and pick a color.
- Choose which call types agents can receive in this status, then save.
Where to click
Custom statuses
Transcript
Read the narration
Open Settings, then Agent Statuses, then Custom Statuses, and click Add. Give the status a name and color, and choose which call types an agent can still receive while they are in that status.