The Movement Towards “Working from Home” and the Remote Workforce

These days most companies are trying to keep an eye on their bottom line by finding new ways of saving money and improving margins, return on investments and overall profitability adding more to their bottom line. Many companies and especially start-ups are now forgoing the fancy office space and eliminating the need to pay high rents associated infrastructure and furniture costs along with the extra insurance required to have employees sitting in an office. A lot organizations have now adopted a work from home model allowing their employees to work remotely from their homes providing them flexibility while saving themselves the extra costs associated with having an office space.

There are many benefits to this type of work environment that include:

• The obvious cost savings of not having an office add up quickly as office space is expensive and it many regions almost unaffordable for a start-up company.
• Provides employees with some work life balance and eliminates the time needed to commute. In some regions commuting can take up to a couple of hours a day and then there is the added cost of vehicle maintenance, gas and parking.

• Gives the employer the ability to hire from a larger geographical region and therefore not limited to the talent that is located within a certain radius to the office. This is especially important as it gives the employer the ability to truly hire the right candidate no matter where they may be located. For many companies this gives them the added bonus of being able to hire employees in different time zones allowing for fuller coverage and even around the clock availability.
• Allows for scalability as companies grow, they can simply hire more staff without worrying about expanding office space or having to move to another location. The same can be said about downsizing, companies can easily cut down staff as required while reducing overhead costs such as salary, phone expenses etc.… there are less hard costs that a company must incur when having to pay rent monthly on office space whether it is full or not.

Call Center Software & Remote Work

The perceived downside is a concern to most organizations as they may feel that their productivity may decline if people are not being watched. Another common fear is lack of visibility especially when it comes to sales activity. Sales departments are often the nucleus in many companies and if sales aren’t being made then revenue and profit are directly affected.

Nectar Desk call center software allows organizations to have full visibility into their sales team’s activities by providing a dashboard view into all activities. Through Nectar Desk call center software any administrator can see how many agents are on and off, giving the administrator the ability to set custom alerts and create custom reports on agent activity. The functionality of this call center software also includes the ability to listen live and to record calls.

With Nectar desk call center software you can easily provision new agents with a click of a mouse which makes onboarding seamless and gives the organization the ability to have full visibility on day one. Furthermore Nectar Desk call center software integrations allow for an organization’s call activity to be integrated into their CRM tool providing not only a full view to the administrator but also provides the agents full information allowing for more effective and successful interactions with customers and prospects.

Here at Nectar Desk call center software we are dedicated to helping companies remain productive no matter their location, we even have the ability to assign numbers in over 55 countries and the list is growing.

We help companies’ everyday get set-up and profit from our technology while giving organizations the flexibility and benefits that come along with having a remote work force and providing employees the ability to be productive in the environment of their choice.

For more information contact us and we would be happy to discuss our offering and see if Nectar Desk call center software could be a fit for you to take your business to the next level.

Renita Grewal
[email protected]