Is It Right to Shift to Cloud Based PBX System? Advantages Vs. Drawbacks
Private Branch Exchange (PBX) is a channel of communication which institutions use to converse with the public and within their premises privately. The system provides flawless connections within an organization’s premise. There are two types of PBX systems: the on-premise and the VoIP ones.
As rapidly growing technology continues to strain the efficiency of old systems, automation of networking processes in call centers is now important than ever before. Let’s us critically compare the two PBX systems, and evaluate for yourself whether it’s high time you shift to the internet-based system.
The Cloud Business Phone System – What To Consider
- Exclusive Specs. The cloud business phone system is a feature-rich System. A hosted phone system comes with lots of features and options such as automated call forwarding, auto dialer, call back, call monitoring, predictive dialing, queue management, Such features are either poorly developed or absent altogether in the on-premise PBX system.
- Overhead Costs. With the on-premise system, your firm covers the costs of maintaining the servers and the costs of hiring an expert to upgrade the software components. Cloud business phone service gives you a chance to shift all the costs regarding maintenance and upgrades to your provider. Also, you don’t need to purchase the expensive, bulky servers that will not only consume office space but will also ‘eat’ up most of your startup capital.
- Business Expansion/Downsizing. You’ve no surety that you’ll not relocate your business in future, and with the volatile business environment, the chances are that you’ll downsize or expand based on the situation. Adding or subtracting hardware components such as phones and desktops can be unreasonably costly for a firm whose servers are located in the office space. With the cloud business phone system you can do any of those in a matter of minutes at a small cost.
On-Premise Vs. Cloud Phone System
Expediency. When you want to add a new line or forward a call to another office, it’s just a matter of clicks with a hosted phone service. Regardless of the intricacy of your productivity model, with cloud technology, you can easily configure the system to suit your model without shelling off some few bucks. Expediting your communication and networking processes is easier, faster, and smoother with the cloud than the in-house PBX.
Bolstered Security of Crucial Data. While you and your employees might feel content as you can access and assess the systems yourself, on-premise systems are vulnerable to physical damage caused by fires and storms, robbery. The virtual PBX depends on robust methods of data security ranging from keeping servers in different geographical locations to using industry-grade fireproofing techniques. Biometric security features are used to prevent anyone from wiretapping your communications.
Flexibility and Frailty. With in-house processes, once you purchase the required hardware, it implies that you’ll stick up with the system and wait for the manufacturer to upgrade the system. Again, you’ll be on your own when the manufacturer goes out of operation. The cloud based business phone comes with constant updates to merge technological advancements and your company’s needs. Also, if you don’t like the service provider, you can switch to another provider at no cost.
While the cloud-based business systems may be enfeebled by factors such as poor internet connection and higher charges for premium feature-rich perks, it’s by far the most reliable system for all kind of businesses. Check out with us (Nectar Desk) on how you can start a low-cost contact center by use of virtual PBX system. Call us or email us below for free support.