Nectar Desk offers modern call center software for retailers to provide omnichannel communication.
Powerful alone,
but even better with:
Boost productivity and efficiency in your call center with Nectar Desk’s feature-rich software solution.
Omnichannel
Communication
The Nectar Desk platform seamlessly integrates SMS, social media messages, and emails into your account. Your agents can manage interactions from one unified interface, providing prompt responses.
CRM System as
a Single Database
Our solution includes CRM system to manage customer data efficiently. You are able to add full names, tags, email, organization names and other notes. Thus, you can find needed data in a few clicks.
24/7
Friendly Support
Your success is our priority. Our dedicated support team is here for you 24/7. They always ready to assist you via phone or live chat. Whether you need guidance or face any issues, we have useful solutions.
Your agents can provide omnichannel customer experience and increase the number of loyal customers effortlessly.
Nectar Desk’s advanced technology gives you clear insights into your call center communication. Therefore, supervisors and managers can listen to live calls in real-time. In this way, they are able to give instant help and support, providing high-quality customer experiences.
Call queuing manages high call volumes by placing customers in a virtual queue and showing wait times. The system prioritizes calls based on urgency, so important issues get addressed quickly.
Additionally, customers can request a callback instead of waiting on hold. They can also leave a voicemail or send a message. The system prioritizes calls based on urgency, so important issues get addressed quickly.
We offer a suite of features to increase your efficiency and optimize operations within your bank.
Get access to all the great features immediately in your account after payment.
$50.00
*per agent monthly
Special Offers &
Additional Information
Each member of our team deeply values every client we serve
About 30% of our business comes from over the phone, so Call Center Software plays a crucial role in our operations. Our agents are located in 3 different countries, so monitoring and quality control was not an easy task until we switched to Nectar Desk. Now it doesn’t matter whether you have your team next to you or they are thousands of miles away.
Nasir Khan
CanaFlora
We are a global SAAS business with clients and employees across the globe. Nectar Desk enabled us to manage all phone-related operations under one hood. When we first saw that you can buy a local or toll-free number in 5 seconds we couldn’t believe it. We are a very happy client and suggest for everyone to move their call operations to Nectar Desk.
Kyle Stone
Partizan Cloud
We don`t charge any extra payment for integrations or additional features.
FAQs about Call Center Software for Retailers
Call center software for retailers helps manage customer interactions across various channels like phone, email, SMS, and social media. It improves customer service and optimizes order management and support.
Nectar Desk’s call center software manages high call volumes with features like call queuing, automated call distribution, and callback options. This helps in organizing calls efficiently and reducing wait times.
Nectar Desk has a user-friendly interface. We provide a simple navigation for agents to manage calls, access customer information, and respond to inquiries.
Nectar Desk’s call center software utilizes strong security measures to protect your data. This includes encryption, secure access controls, and regular security updates.
