SMS Broadcast

SMS Call Center

In our rapidly advancing and developing world, communication methods are constantly changing, upgrading, and improving. From letters to emails, then to phone calls, the most modern form of transmission that has arisen is Short Message Service (SMS) or perhaps better known as texting.

This unique SMS Broadcast call center software has allowed people to stay in contact and instantly send and receive messages without the hassle of having to call anyone; now, this communication channel is to be incorporated into call centers.

Conserve Time

In modern times, subscribers don’t have time and don’t want to be forced into phone calls. Phone lines are simply no longer tenable and SMS Broadcast is on the rise. Texting is universally accepted as a more convenient and self- serving way of communication which enables subscribers to be proactive rather than be put on hold.

Additionally, since people prefer SMS, being an SMS Broadcasting call center increments your worthiness to the subscriber because you are able to provide them with the comfortable environment and services they want.

Time won’t be wasted as research shows that 90% of text messages are opened within 3 minutes, so the response rate will also be quickened.

Save Money

With Nectar Desk send bulk sms online your company and subscribers will be saving quite a lot since an average live phone call costs around $5.84, whereas SMS is much more cost-effective.

Expand Clientele with Call Center Mass Text Messaging

An efficient and flexible SMS call center software that almost all people are familiar with, SMS will attenuate frustration, allow self-service, promote multi-tasking and overall leave your subscribers with a good experience and impression of your call center.

A good subscriber aid source is vital to your SMS call center’s growth because it means that your subscribers will reuse your services, whereas 89% of subscribers have stated that they would leave a company following an unpleasant subscriber service experience.