Omnichannel Communication
SMS Channel
A dedicated SMS channel inside the Nectar Desk omnichannel inbox — all text conversations in one place alongside calls, chat, and email.
Nectar Desk SMS channel routes all inbound and outbound text messages into a dedicated SMS inbox inside the main omnichannel workspace. Agents see every text conversation in one place — no switching between a phone SMS app and the call platform.
Dedicated SMS Inbox
All SMS conversations appear in a dedicated channel inside the agent's main workspace.
Conversation Threading
Full message history is grouped by contact — agents see the complete SMS thread at a glance.
Multi-Number Support
Manage SMS for multiple virtual numbers from the same inbox — team numbers and individual lines.
Agent Assignment
Route inbound SMS to specific agents or teams based on the destination number or sender.