Inbound Call Management Via VoIP Call Center Systems
See! You’re generating leads, but they leech off somewhere along the lead management pipeline. What might be wrong? Your management strategy for incoming and outgoing calls needs some serious scrutiny. Today, we’ll just deal with the management of inbound leads. No client wants to place a call to your company only to be left waiting in the queues. Clients also don’t like the feeling that they are talking to the wrong representative. To avert these issues that often arise when clients call, online phone calls through Voice over Internet Protocol (VoIP) are ideal. The traditional phone systems are rigid and costly. And it’s a ba idea to look for a free pc phone dialer.
VoIP systems allow reps to make phone calls from computers or laptops. Every inbound call requires its own line and other systems in place. Integrating the system with additional contact center’s tools is also fiddly and irksome.
Whether you’re using a Windows, MAC, Linux or any other operating system, you can access VoIP call services via browsers. In most cases, it doesn’t require the installation of software making it usable across various devices including mobile phones.
Numerous free PC phone dialer systems support hosted VoIP of which you can utilize to manage prospects located in diverse geographical locations. To effectively manage queues, VoIP systems ensure that you handle clients based on first come, first serve basis. Also, with integrations with call center tools such as IVR, VoIP systems allow your clients to navigate through other services while they wait for their call to be received.
Apart from that, hosted VoIP seamlessly piggybacks with ACD to ensure that leads are routed to the desks where they can get professional help. This eliminates the needs of reps forwarding and transferring calls resulting into smaller and manageable queues. Also, when reps handle clients asking questions in line with their expertise, they not only offer professional assistance but also serve the clients quickly.
Managing International Calls
For today’s businesses, this remains a challenging issue. The most affordable and flexible way of interacting with the global audience is to make a phone call online through the VoIP call center system. If your VoIP line is a toll-free number, then inbound international calls will also not cost the prospect a dime. This encourages more customers to call since they know the process will incur little to no charges.
There are quite a number of ways one can use free pc phone dialer to make free international calls online, and one of them is liaising with your VoIP provider. Some provider can decide to slash the costs of global calls up to a certain limit while others allow you to receive and place calls to unlimited lines for free.
Another astounding thing about VoIP systems is that if your business requires you to operate in different geographical jurisdictions, you can customize your number to bear the ID of the local area you’re serving. This helps you in closing more deals as clients are likely to trust local partners than outsiders.
It’s high time you start leveraging the benefits of free call PC to mobile system. PC-to-phone calls with free pc phone dialer are ideal as it enables agents to use predictive dialers and CRM capabilities to automate the entire process. Having served the industry for decades, As Nectar Desk, we are here to get you started and help build your mid-sized company grow. We offer an assortment of call center software and cloud solutions including hosted VoIP and PBX systems. Call/text us anytime and we’ll be happy to interact with you.