Contact Center Overview Dashboard
See your entire operation at a glance. Monitor active calls, agent status, queue depth, and KPIs on one live dashboard.
Nectar Desk's contact center overview dashboard shows live agent status, real-time queue depth and wait times, call volume metrics, and SLA alerts — all on one screen. Supervisors can display it as a wallboard and filter by team, campaign, or channel.
Live Agent Status
See which agents are on call, available, on break, or offline in real time.
Queue Monitoring
Track current wait times, queue depth, and estimated wait across all queues.
Call Volume Metrics
View inbound and outbound call counts, answer rates, and abandonment rates live.
Wallboard Display
Display key metrics on a TV screen or shared monitor visible to the whole team.
Supervisor Alerts
Get instant alerts when queues back up, SLAs are breached, or agents are idle too long.
Multi-Team Views
Filter the dashboard by team, campaign, or channel for focused monitoring.