Call Whisper and Barge in Call center managers often share a common desire to coach their call team members to guide them in their conversations with prospects or customers. It’s an open secret that it’s not practical to hover over each call agent’s shoulder and instruct them on what to say. To make the training…
Accessible International Phone Numbers for Your Company’s Prosperity The majority of modern organizations are global. In the past, only the largest of organizations participated in the global economy. Over the past few decades, however, ubiquitous internet access has dramatically changed how and where businesses operate. Today, even small and medium-sized businesses have international customers, locations,…
How VoIP helps your business to be on top Nowadays very few businesses can operate without a phone presence. It’s important to keep in touch with clients for many businesses, starting from the sales operations or customer support, and finishing with flower shops and veterinary clinics. Brands need a way to communicate with their…
Top-3 Minimum-Effort, Maximum Impact Campaigns to Keep in Touch with Your Clients There’s a common thread that pops up in many of our talks with clients, particularly when the client first meets with Nectar Desk. They’ve been striving so hard: huge amount of contacts, the constant need for keeping in touch 24/7 to provide…
Nowadays our daily life has changed unexpectedly. During the coronavirus pandemic, many companies all over the world are working remotely. That means that most of us have to adapt to the new working conditions. And that might be challenging, especially for Call Center agents. One thing remains the same: the whole company is involved…
Help your software work effectively: 5 tips to avoid delays and lags in software usage You turn on your laptop, go to Chrome, login to your Nectar Desk account and suddenly realize it is running slower than usual? Looks like something is obstructing the work of your browser. Cheer up, we will shed some light…
Ringless voicemail drops have increasingly become popular with collection agencies and telemarketers in the last couple of years. It generates mixed reactions from people as there are people who see it as an invasion of their privacy, while others have no problem with the technology. But, What Exactly Is A Ringless Voicemail Drop? A…
Hey guys! Welcome to our Newsletter. Today we’ve prepared for you a few features we have released recently and we are glad to present you a short overview so you could find those, which could be the most efficient for you. Here we go! Activities Need to call back the client in a few…
Contact centres are increasingly handling more interactions than ever before. Long hold times and diminishing service levels are now becoming the norm. That’s why one of the most critical components and metrics that can weaken your call centre performance is experiencing short abandoned calls. So, What Exactly Is A Short Abandoned Call? Short…
What’s new at Nectar Desk Hey guys, Welcome to our Release Notes. Would like to cover some of the features we have released recently and hopefully some of them could be useful for your operations Automated Calls This is our Voice Broadcast functionality which was recently added to our portfolio. Allows you to run Survey Campaigns, Press-1…