5 Ways How Lightning Voice and Predictive Dialers Work to Revolutionize Sales Processes

Just a few years down the line since Salesforce introduced the Lightning Sales Cloud, an outstanding sales management feature in their CRM software, the company has again hit the headlines by rolling out the Lightening Voice. The CRM cloud giant announced that this technology would make the work of sales teams more manageable than before as it will utilize sales dialer predictive capabilities. Sales personnel are used to the easy-to-use drag and drop features, but now they’ll be able to make calls and notes via the Lightning Voice.

Usually, reps would call clients via their desk/mobile phones, take some notes and later log the information into Salesforce. The introduction of this tech add-on is changing the ways sales teams operate as they can directly call clients with just a click within the cloud’s interface. The technology takes advantage of the call center dialer predictive tools to route calls to the specific departments.  Let’s see some of the unique values that this revered feature adds to sales processes.

Seamless Integration with Predictive Dialer Software

1. Wave A Goodbye to Convoluted Configurations

The major hurdle that salespeople usually tackle head-on face is tuning the system to befit their campaign models. Lightning Voice connects effortlessly with the auto dialer software allowing automated intelligent transfer/forwarding of calls.

2. Creation of an Efficient Customer-Agent Interaction

When agents don’t have to make notes so that they can later log the interaction details to the CRM database, they save time allowing them to have more time conversing with the prospect. The predictive dialer software works hand in hand with Lightening Voice to transfer calls to desks where leads can get immediate help.

The center’s dialer predictive robustness enables it to use data from the database and tag every bit of available information to respective caller IDs. These tools are handy when the company is targeting to increase outbound sells through upselling and cross-selling strategies.

3. Agents Can Multitask

With Lightning Voice and a decent auto dialer software, reps can simultaneously place calls, scribble notes and record a conversation without switching apps or devices.

Lightning Voice Support for Hosted Predictive Dialer Systems

4. Better Management of Inbound Calls

While the feature is incredibly useful for closing outbound leads, it is also great for managing inbound calls. Hosted predictive dialers permits allow requests to be channeled to virtual agents. Remote agents can fully access the Sales Cloud interface wherever they are and can use it to check the customers’ details before receiving their calls.

5. Localization of Business’ Phone Number

The click-to-call feature that this technology embeds in the Sales Cloud integrates with cloud-based dialer predictive tools so that your business VoIP number is localized to increase the chances of being picked. Automated call logging allows the software to record outbound/inbound call details and match them with the information in the CRM database.

If you’re already using Lightning Voice, but you can’t route calls to virtual agents and correct departments, we are willing to assist you. As Nectar Desk, our contact center software integrates perfectly with Salesforce Lightning Sales Cloud. Our predictive dialer systems will help route incoming calls to right agents. Contact us below if for immediate support.