Team Management
Workforce Management
Plan agent schedules, apply them to future weeks, and manage day-off requests that agents submit and supervisors review.
Nectar Desk workforce management gives supervisors one place to plan agent schedules, import them, and apply them to future weeks. Agents submit day-off requests from their profile, and supervisors review them in the Workforce section.
Agent Schedules
Manage agent schedules and apply them to future weeks instead of re-entering them every time.
Schedule Import
Import existing agent schedules instead of building them from scratch.
Day-Off Requests
Agents submit day-off requests directly from their agent profile.
Supervisor Review
Supervisors review incoming day-off requests in the Workforce section.