Voice CSAT Surveys
Run post-call voice CSAT surveys with keypad answers, sampling and cooldown rules, low-score alerts, and a CSAT dashboard.
Nectar Desk voice CSAT surveys run after a call with a welcome message, up to five keypad-answered questions, and a thank-you message. Admins control when surveys are sent, the cooldown and sampling rate, and low-score email alerts, and results link back to each call on a CSAT dashboard.
Survey Builder
Set a name, ring group, caller ID, exclusion rules, welcome message, up to five questions, and a thank-you message, or start from a template.
Send Rules
Choose when surveys go out and set the cooldown period and sampling rate.
Low-Score Alerts
Get an email alert when a customer leaves a low score, and map the Yes, No, and Skip keypad digits.
Results & Dashboard
See survey results linked to each call, view the CSAT dashboard by date range, and export or email results as CSV.