Internal Communication
Team Chat
Message teammates without leaving Nectar Desk — direct messages and group channels built into the agent top bar.
Nectar Desk team chat lets users send internal direct messages and talk in group channels inside the same platform they use for calls and conversations. Agents open it from the chat icon in the top bar, next to the dialpad and the AI Assistant.
Direct Messages
Send private one-to-one messages to any teammate inside Nectar Desk.
Group Channels
Use group channels so the right people share updates in one place.
Built Into the Top Bar
Open team chat from the chat icon in the top bar without leaving a call or conversation.
One Platform
Keep internal communication in the same workspace as calls, messaging, and tickets.