Knowledge Base & AI Assistant
Give agents and AI one trusted source of answers with a reviewed knowledge base, plus an AI Assistant panel right in the agent top bar.
The Nectar Desk knowledge base stores articles that are reviewed and published before they are used for answers, and agents can search it during their work. Agents also get an AI Assistant panel, opened from the sparkle icon in the top bar next to the dialpad and team chat.
Knowledge Base Manager
Create, review, and publish articles so answers come from content your team has approved.
Agent Search
Agents search the knowledge base to find the right answer while they help a customer.
Trusted Answers for AI
Published knowledge base content gives your AI tools a trusted source of answers.
AI Assistant Panel
Agents open the AI Assistant from the sparkle icon in the top bar without leaving their workspace.