Ticketing
Turn customer emails into tickets with dedicated inboxes, an agent ticket workspace, reusable templates, and a ticket dashboard.
Nectar Desk ticketing turns inbound email into tickets that agents work from a ticket workspace with the email thread, a reply editor, and a contact sidebar. Admins set up ticket inboxes with numbering, sender names, and assigned agents, create reusable ticket templates, and track open, pending, and resolved tickets on a dashboard.
Ticket Inboxes
Create inboxes with ticket numbering, a sender display name, assigned agents, inbound email forwarding, and an optional Postmark server.
Agent Workspace
Work each ticket with the full email thread, a reply editor, and the contact's details in a sidebar.
Ticket Templates
Save reusable replies with a subject, inbox, CC, formatted body, and contact placeholders.
History & Dashboard
Search past tickets by status, priority, inbox, or assignee, and track open, pending, and resolved tickets by agent.
Ticketing System
See the full call center ticketing overview, including multi-channel tickets, priorities, and team assignment.