Custom Dashboards & Scheduled Reports
Build your own dashboards from call center widgets and schedule custom reports to arrive by email as CSV — daily or on your schedule.
Nectar Desk custom dashboards let supervisors combine widgets such as AHT and ATT, abandonment rate, agent occupancy, agent status, call volume over time, CSAT trend, and AI summary cards. The report builder lets you pick columns, metrics, and filters, export to CSV, and email reports on a schedule in your timezone.
Custom Dashboards
Build dashboards from widgets for AHT/ATT, abandonment, occupancy, agent status, call volume, CSAT trend, and abandoned callbacks.
Report Builder
Start from a category or template, then choose the columns, metrics, and filters you need.
Scheduled Email Reports
Export reports to CSV and email them automatically on a daily or custom schedule, in your timezone.
Disposition Conversion
Map dispositions to conversion roles and multipliers to report conversion rates for inbound and outbound calls.