Campaign Workflows
Automate power dialer call flows with messages, keypad questions, routing, and follow-up SMS, email, or ticket steps — no agent needed.
Nectar Desk campaign workflows add automated call flows to power dialer campaigns. A workflow can play welcome and end messages from a recording or text-to-speech, ask questions answered by keypad digits, route the caller to an IVR, ring group, extension, or agent, and send an SMS or email canned response or create a ticket.
Recorded or TTS Messages
Play welcome and end messages using an uploaded recording or text-to-speech.
Keypad Questions
Ask questions and trigger a different action for each DTMF key the contact presses.
Flexible Routing
Send the call to an IVR menu, ring group, extension, or a specific agent.
Follow-Up Actions
Send an SMS or email canned response, or route the outcome to a ticket inbox.