AI Call Analysis & QA Scorecards
Score every call with AI, review transcripts, summaries, and sentiment, and grade conversations against your own QA scorecards.
Nectar Desk AI call analysis, powered by Call Karma, scores every call with AI and summarizes quality on a dashboard. Each call record includes a transcript, an AI summary, sentiment, intent, and a score for each dimension, and teams can build custom QA scorecards or score calls against frameworks such as SPIN, BANT, HEART, or Sandler.
AI Call Scoring
Every call is scored by AI, and a dashboard summarizes quality across all of them.
Transcripts & Summaries
Open any call to see its transcript, AI summary, sentiment, intent, and dimension scores.
Custom Scorecards
Build scorecards from scenarios and a library, run manual scoring, and review results and reports by section.
Sales & Service Frameworks
Score calls against SPIN, BANT, HEART, Sandler, or your own custom methodology.