AI Chatbot Actions
Let your AI chat bot take action during SMS and live chat conversations — call APIs, look up orders, create contacts, and fire webhooks.
Nectar Desk AI bot actions let the AI chat bot do more than answer questions in SMS and live chat conversations. The bot can make custom API calls, look up orders through connected apps, create a contact, add a contact to a list, fire a webhook, or send an email, and every action is recorded in an activity log.
Custom API Calls
Configure API calls with authentication, headers, and a body template so the bot can reach your own systems.
Built-In Actions
Look up orders through connected apps, create a contact, add to a contact list, fire a webhook, or send an email.
Bot Settings
Set the bot's name, model, instructions, auto-assignment channels, auto-resolve triggers, and after-hours handling.
Activity Log & Handoff
Review every action the bot took in the activity log, and hand conversations off to agents when needed.