Voicemail Inbox & Statuses
Work voicemails like a queue — a shared voicemail inbox with filters plus custom statuses that track every message from new to resolved.
Nectar Desk collects voicemails in a shared inbox that agents filter and work through like a queue. Admins define custom voicemail statuses and sub-statuses with colours, and moving a voicemail to a final status archives it, keeping the inbox focused on open items.
Shared Voicemail Inbox
All voicemails land in one list that agents filter and work through like a queue.
Custom Statuses
Create your own voicemail workflow statuses to match how your team follows up on messages.
Sub-Statuses & Colours
Add sub-statuses and colour codes so agents see the state of every voicemail at a glance.
Auto-Archive on Resolve
Moving a voicemail to a final status archives it automatically, keeping the inbox focused on open items.