{"id":55116,"date":"2024-04-04T07:46:53","date_gmt":"2024-04-04T12:46:53","guid":{"rendered":"https:\/\/www.nectardesk.com\/?page_id=55116"},"modified":"2024-04-04T08:01:26","modified_gmt":"2024-04-04T13:01:26","slug":"call-center-monitoring-analytics-software","status":"publish","type":"page","link":"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/","title":{"rendered":"Call Center Software: Analytics and Monitoring"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"55116\" class=\"elementor elementor-55116\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2f5add4b elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"2f5add4b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-99714b2\" data-id=\"99714b2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d14904c elementor-widget elementor-widget-heading\" data-id=\"d14904c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Call Center Software: Analytics and Monitoring\n<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-677f165 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"677f165\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb88911 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"cb88911\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5ff0256\" data-id=\"5ff0256\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01f7492 elementor-widget elementor-widget-heading\" data-id=\"01f7492\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-activity\/\" target=\"_blank\">Agent Activity ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87cc8bb elementor-widget elementor-widget-text-editor\" data-id=\"87cc8bb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Agent Activity\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-activity\/\">Easily monitor and control all your operators\u2019 both online and offline performance at the dashboard.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-bf64067\" data-id=\"bf64067\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-416e70f elementor-widget elementor-widget-heading\" data-id=\"416e70f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/contact-activity\/\" target=\"_blank\">Contact Activity ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f92f040 elementor-widget elementor-widget-text-editor\" data-id=\"f92f040\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Contact Activity\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/contact-activity\/\">Quickly find and overview all the required data about both outbound and inbound calls.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c684a24\" data-id=\"c684a24\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-05d15e6 elementor-widget elementor-widget-heading\" data-id=\"05d15e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/interval-report\/\" target=\"_blank\">Interval Report ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a92fa9 elementor-widget elementor-widget-text-editor\" data-id=\"8a92fa9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Interval Report\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/interval-report\/\">Get a complete report of call statistics: offered, handled, dropped, and the average speed of answer, etc.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e240d68 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e240d68\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-ca96886\" data-id=\"ca96886\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1fab286 elementor-widget elementor-widget-heading\" data-id=\"1fab286\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/multi-queue-real-time-dashboard\/\" target=\"_blank\">Multi-Queue Real Time Dashboard ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6462376 elementor-widget elementor-widget-text-editor\" data-id=\"6462376\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Multi-Queue Real Time Dashboard\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/multi-queue-real-time-dashboard\/\">Overview the results of any agents\u2019 queue, every operator status and the number of ongoing callings.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-dbae874\" data-id=\"dbae874\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a7cdbe elementor-widget elementor-widget-heading\" data-id=\"4a7cdbe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-overview-real-time-dashboard\/\" target=\"_blank\">Agent Overview Real Time Dashboard ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4790a8 elementor-widget elementor-widget-text-editor\" data-id=\"d4790a8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Agent Overview Real Time Dashboard\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-overview-real-time-dashboard\/\">Simply monitor all your agents\u2019 status of call performance at the dashboard and instantly optimize their work.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-80d4803\" data-id=\"80d4803\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dc3807 elementor-widget elementor-widget-heading\" data-id=\"6dc3807\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-performance-analytic\/\" target=\"_blank\">Agent Performance <br> Analytics ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1a0fe elementor-widget elementor-widget-text-editor\" data-id=\"1f1a0fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Agent Performance Analytic\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/agent-performance-analytic\/\">Get full data of agents\u2019 work activity such as availability, on-call, on break, offline, or working on other tasks.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8dad51f elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8dad51f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-6265bbe\" data-id=\"6265bbe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-133c59f elementor-widget elementor-widget-heading\" data-id=\"133c59f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/detailed-queues-analytic\/\" target=\"_blank\">Detailed Queue\u2019s <br> Analytic ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7c1d50 elementor-widget elementor-widget-text-editor\" data-id=\"f7c1d50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"Detailed Queue\u2019s Analytic\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/detailed-queues-analytic\/\">Get diagrams for queues with callings in a queue, waiting period, inbound and dropped calls, SLA, and dispositions.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-83ad1c7\" data-id=\"83ad1c7\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bbceb98 elementor-widget elementor-widget-heading\" data-id=\"bbceb98\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/contact-center-overview-dashboard\/\" target=\"_blank\">Contact Center Overview Dashboard ><\/a><\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa53c4 elementor-widget elementor-widget-text-editor\" data-id=\"1fa53c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span style=\"color: #0b1750;\"><a style=\"color: #0b1750;\" title=\"vContact Center Overview Dashboard\" href=\"http:\/\/www.nectardesk.com\/call-center-monitoring-analytics-software\/contact-center-overview-dashboard\/\">Instantly monitor a list of agents who are on call, available, away, and off-line at real-time dashboard.<\/a><\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-f7fe74f\" data-id=\"f7fe74f\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Call Center Software: Analytics and Monitoring Agent Activity > Easily monitor and control all your operators\u2019 both online and offline performance at the dashboard. Contact Activity > Quickly find and overview all the required data about both outbound and inbound calls. Interval Report > Get a complete report of call statistics: offered, handled, dropped, and&hellip;<\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages\/55116"}],"collection":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/comments?post=55116"}],"version-history":[{"count":37,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages\/55116\/revisions"}],"predecessor-version":[{"id":55182,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages\/55116\/revisions\/55182"}],"wp:attachment":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/media?parent=55116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}