{"id":39788,"date":"2018-02-06T10:38:27","date_gmt":"2018-02-06T15:38:27","guid":{"rendered":"http:\/\/www.nectardesk.com\/?page_id=39788"},"modified":"2018-03-12T09:52:27","modified_gmt":"2018-03-12T14:52:27","slug":"call-center-saas","status":"publish","type":"page","link":"https:\/\/www.nectardesk.com\/call-center-saas\/","title":{"rendered":"Call Center SaaS – landing for main page"},"content":{"rendered":"

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Call Center SaaS<\/h1>\n

<\/i>What is SaaS?<\/p>\n

<\/i>What is Call Center SaaS?<\/p>\n

<\/i>What opportunities Call Center SaaS can\u00a0deliver for your business?[\/vc_column_text][vc_raw_html css=”.vc_custom_1493406025290{margin-bottom: -50px !important;}”]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1495480719001{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner][vc_raw_html css=”.vc_custom_1495480827197{margin-bottom: 0px !important;padding-bottom: 0px !important;}”]JTNDZGl2JTIwY2xhc3MlM0R0ZXh0LWNlbnRlciUyMGlkJTNEczIlM0UlM0NhJTIwaHJlZiUzRCUyM3MyJTNFJTNDaSUyMGNsYXNzJTNEJTIyZmElMjBpY29uLWRvd24tb3BlbiUyMGNvbG9yLWdyZWVuJTIwdGV4dC1jZW50ZXIlMjIlM0UlM0MlMkZpJTNFJTNDJTJGYSUzRSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”vc_default” css=”.vc_custom_1495737585060{margin-top: 50px !important;}”][vc_column width=”1\/12″][\/vc_column][vc_column width=”11\/12″][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Using Call Center SaaS<\/strong> your business gains a cloud-based software that will reduce time and costs of your agents\u2019 work. You\u2019ll get complete set of highly secure and easily customizable instruments to monitor, analyze and control\u00a0your agents’ activity, as well as opportunity to increase the conversion rate for each call. Learn more about Call Center SaaS from the infographic.<\/p>\n

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Setup Features<\/h3>\n

\u00a0Instant Number Purchasing<\/a>
\n\u00a0Custom Messages and Music<\/a>
\n\u00a0Business Hours<\/a>
\n\u00a0Queues<\/a>
\n\u00a0IVR<\/a>
\n\u00a0Call Recordings<\/a>
\n\u00a0Use Your Own IP\/Soft Phone<\/a>
\n\u00a0VoIP Phone Service<\/a>
\n\u00a0API<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_column_text]<\/p>\n

Call Handling<\/h3>\n

\u00a0Unlimited Concurrent Calls<\/a>
\n\u00a0Call Control<\/a>
\n\u00a0Voicemail by email<\/a>
\n\u00a0Call History<\/a>
\n\u00a0Forward to Phone<\/a>
\n\u00a0Desktop Notifications<\/a>
\n\u00a0Extensions<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n

Contact Center Features<\/h3>\n
\u00a0Call Distribution \u2013 ACD<\/a>
\n\u00a0Ring groups<\/a>
\n\u00a0Unlimited Calls in queue<\/a>
\n\u00a0Skills based routing<\/a>
\n\u00a0Cold\/Warm Transfers<\/a>
\n\u00a0Caller ID Masking <\/a>
\n\u00a0Call Disposition Codes<\/a>
\n\u00a0Call Monitoring<\/a>
\n\u00a0Call Whispering<\/a><\/div>\n
\u00a0Call Barging<\/a>
\n\u00a0Advanced Queue History<\/a>
\n\u00a0Auto-Dialer<\/a>
\n\u00a0Callback from Queue<\/a>
\n\u00a0SMS Channel<\/a>
\n\u00a0Email Channel<\/a>
\n\u00a0Custom Agent Statuses<\/a>
\n\u00a0Pop Outs<\/a>
\n\u00a0CRM Call Center<\/a><\/div>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text]<\/p>\n

Analyse and monitor your calls<\/h3>\n
Agent Activity<\/a>
\nContact Activity<\/a>
\nContact Center Overview Dashboard<\/a><\/div>\n
Multi-Queue Real Time Dashboard<\/a>
\nAgent Overview Real Time Dashboard<\/a>
\nAgent Performance Analytics<\/a><\/div>\n
Detailed Queue\u2019s Analytic<\/a>
\nInterval Report<\/a><\/div>\n

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[vc_row type=”vc_default” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2105|url^http:\/\/www.nectardesk.com\/wp-content\/uploads\/2017\/03\/lady-e1490090793683.jpg|caption^null|alt^null|title^lady|description^null” bg_override=”ex-full” css=”.vc_custom_1495736913174{margin-top: -100px !important;padding-top: 80px !important;}” el_class=”color-white”][vc_column css=”.vc_custom_1489590705248{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_row_inner css=”.vc_custom_1495480749536{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1495481095600{margin-top: 20px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”37572″ img_size=”550×300″ alignment=”center” style=”vc_box_shadow_border” css=”.vc_custom_1496073657581{margin-bottom: 0px !important;padding-bottom: 0px !important;border-radius: 5px !important;}” el_class=”feature-background-img”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text] Call Center SaaS What is SaaS? What is Call Center SaaS? What…<\/p>\n","protected":false},"author":15,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"cybocfi_hide_featured_image":"","footnotes":""},"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages\/39788"}],"collection":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/comments?post=39788"}],"version-history":[{"count":0,"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/pages\/39788\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.nectardesk.com\/wp-json\/wp\/v2\/media?parent=39788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}