{"id":1573,"date":"2016-12-15T15:49:39","date_gmt":"2016-12-15T15:49:39","guid":{"rendered":"http:\/\/www.nectardesk.com\/?page_id=1573"},"modified":"2019-01-14T20:26:44","modified_gmt":"2019-01-15T01:26:44","slug":"call-barging","status":"publish","type":"page","link":"https:\/\/www.nectardesk.com\/nectar-desk-features-2\/contact-center-features\/call-barging\/","title":{"rendered":"Call Barging"},"content":{"rendered":"
[vc_row type=”vc_default” bg_type=”image” parallax_style=”vcpb-default” bg_image_new=”id^2105|url^http:\/\/www.nectardesk.com\/wp-content\/uploads\/2017\/03\/lady-e1490090793683.jpg|caption^null|alt^null|title^lady|description^null” bg_override=”ex-full” css=”.vc_custom_1497380889312{margin-top: -100px !important;margin-bottom: 100px !important;padding-top: 80px !important;}” el_class=”color-white”][vc_column css=”.vc_custom_1489590705248{padding-top: 40px !important;padding-bottom: 40px !important;}”][vc_row_inner css=”.vc_custom_1495480749536{margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1495481095600{margin-top: 20px !important;margin-bottom: 0px !important;padding-bottom: 0px !important;}”][vc_single_image image=”37872″ img_size=”550×300″ alignment=”center” style=”vc_box_shadow_border” css=”.vc_custom_1499100677482{margin-bottom: 0px !important;padding-bottom: 0px !important;border-radius: 5px !important;}” el_class=”feature-background-img”][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]<\/p>\n
<\/i>\u00a0Jump on “out of control” conversation<\/p>\n
<\/i>\u00a0Join conversations for sales or support purposes[\/vc_column_text][vc_raw_html css=”.vc_custom_1493406025290{margin-bottom: -50px !important;}”]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1495480719001{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][vc_column_inner][vc_raw_html css=”.vc_custom_1495480827197{margin-bottom: 0px !important;padding-bottom: 0px !important;}”]JTNDZGl2JTIwY2xhc3MlM0R0ZXh0LWNlbnRlciUyMGlkJTNEczIlM0UlM0NhJTIwaHJlZiUzRCUyM3MyJTNFJTNDaSUyMGNsYXNzJTNEJTIyZmElMjBpY29uLWRvd24tb3BlbiUyMGNvbG9yLWdyZWVuJTIwdGV4dC1jZW50ZXIlMjIlM0UlM0MlMkZpJTNFJTNDJTJGYSUzRSUzQyUyRmRpdiUzRQ==[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row margin_top=”-50″ css=”.vc_custom_1493395249611{margin-bottom: -50px !important;}”][vc_column width=”1\/12″ css=”.vc_custom_1493403956632{padding-bottom: -50px !important;}”][\/vc_column][vc_column width=”11\/12″ css=”.vc_custom_1493403974575{padding-bottom: -50px !important;}”][vc_column_text]While listening in on a call you have the ability to interupt the call while keeping everyone on the line. You can use this feature to help agents in training that are unable to answer questions or that are unsure where to look for information or what to say to your customer. You can also use call barging to help an angry customer immediatey if you are listening in on a call hopefully preventing a situation from escalating.<\/p>\n
Call barging is a call focus programming highlight that enables you to adjust active calls without the caller or call focus specialist knowing, known as “noiseless call observing,” and after entering the call to speak with both the operator and the caller, known as “call barging.”<\/p>\n
This component is perfect for administrators looking to tailor standard confirmation, call focus operator preparing, and general proceedings of call focus.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/12″]