Call Center Software for Broadband Providers

As a broadband provider, thousands of people depend on the service you provide. So when you have inbound dialers, you deal with thousands of customers. Whether you need to fulfill one, or thousands of orders, things can get messy.

You need call center software that will help you communicate with your customers. Nectar Desk is just that.

Your customer requests are probably very similar a lot of times. Nectar Desk will give you a phone system that will save you a considerable amount of time and money, while easily satisfying common inquiries. Our interactive voice response (IVR) system and automatic call distribution system will place any inbound dialer to the place they need to be.

Nectar Desk’s computer telephony integration technology will also give you the call monitoring and recording you need to keep record of your customer interactions. Call detail records are easily retrievable by your staff. Not one piece of information will be lost.

Nectar Desk’s technology also gives you valuable analytics about your call data. This way, you will gain insight into peak call hours and the activity of your representatives taking calls. You will be able to see where you are short staffed to better plan for peak hours.

Optimize the operations of your broadband business and try Nectar Desk today.