Call Center Software for Local and Provincial Government Agencies

Local and provincial governments are made up of many different agencies that serve the people. Your local government’s call center will want to provide the best service to satisfy the needs of local constituents. A program’s success could hinge on the tools used to communicate with your citizens.

With Nectar Desk’s call center software, you can guarantee success.

Local and Provincial Government agencies need to deliver information to many different people in your community. With Nectar Desk’s interactive voice response (IVR) system and automatic call distribution system, your inbound dialers will find the right government agent to serve their needs.

Nectar Desk’s computer telephony integration technology will also give you the call monitoring and recording you need to keep track of your calls. Call detail records are easily retrievable by your government agents.

Nectar Desk’s technology doesn’t stop there. Peak call times are hard to predict. With our interactive analytics dashboard, you get valuable insight into your call activity. Planning around peak call times has never been easier.

With Nectar Desk, your Local or Provincial Government agency finally has a phone system that will make sure the people in your community get the attention they deserve.